The reception is not always open. We ask you to communicate your arrival time, especially if it is after 7:00 p.m.
The room will be ready and check in can be done from 2:00 p.m. If you arrive earlier, you can leave the bags and collect the keys and then enter the room independently.
Check out is until 10:00 am.
The prices indicated on the site are per room per night.
For non-refundable prepaid reservations we request payment AT THE TIME OF RESERVATION (with bank transfer or credit card to make the payment).
For cancellable reservations we request a credit card (as GUARANTEE) with the pre-authorized payment of the amount of THE FIRST NIGHT OF THE STAY and then, at the time of Check in, the client can make the total payment of the stay (in the mode of more convenient payment).
If instead, the client cancels his reservation 7 (SEVEN) DAYS before the scheduled day, the pre-authorized payment will be unlocked.
Yes, VISA and MASTERCARD
Sure, we have free Wi-Fi connection throughout the structure, the password is in each room.
We do not have a deposit for luggage but, according to availability that will be communicated by reception, belongings can be left in the room in case there are no new reservations for the day of check out.
NO. At the time of check in we will give you the keys to your room and after that, you are totally autonomous and free of schedules throughout your stay.
The structure is located in the historic center of the city, as a consequence, in a limited traffic zone.
Being even a small city, we recommend the use of the train and public means, there is no great need for a vehicle, since the city is easily accessible on foot and the prices of parking are not very accessible.
Anyway, getting to the palace by car is easy and we work next to a parking lot open 24 hours in front of our structure (parking prices: € 24/30 for 24 hours) that picks up the car on the day of check in and delivers it to their owners on the day of check out or when necessary, guaranteeing free access to the limited traffic zone (ZTL).
You will find all the suggestions and indications on the page “How to find us?”.
You will find all the suggestions and indications on the page How to Find Us
- Sheets and bedspreads
- Individual towel set
- Air conditioning / Heating
- Wi-Fi internet throughout the structure
- Safe in each room
- Water heater
- Coffee machine
- City map
* Consumption of minibar products must be paid separately.
Unfortunately we cannot admit animals in our structure.
Smoking is prohibited in the rooms and common spaces.
All children under 3 years old stay free of charge (considering that they sleep in bed with an adult.
Maximum 1 child per room).
Cancellations must be EXCLUSIVELY IN WRITING via E-MAIL to: firstname.lastname@example.org or through booking.com or through our website.
For cancellable reservations, it is possible to cancel them up to 7 days before the scheduled day of arrival without any problem. If the cancellation is not made before 7 days of the scheduled day, we will debit the price of the first night of the stay.
For non-refundable prepaid reservations: you can cancel the reservation but we will not issue a refund.
For delayed arrivals, or early departures or cancellations made less than 2 days before arrival, we will debit the total amount of the reservation.
In case of “NO SHOW”, delayed arrival or early departure we will debit the TOTAL of the stay.